ZeroTrace Mobile
Licensing & Activation
Unlock a device's licensed features by scanning its license QR code in the app.
Activation
Most ZeroTrace devices ship with their advanced capture and analysis features behind a license. A device runs in a limited public state until it is activated, once activated it unlocks its licensed features. Activation is a one-time step you do in the app.
- Connect the device
Pair and connect the device first, see Pairing. Activation is written to the device you are connected to.
- Open activation
Go to the device's license or activation screen in the app.
- Scan your license QR
Point the camera at the license QR code that came with your device or order. The app reads the key and sends it to the device. The key is treated as sensitive, it is stored securely and never shown back in plain text.
- Confirm the unlock
The device validates the key and switches to its licensed state. The licensed features become available immediately.
How licensing works
Licensing is buy-once with lifetime updates, there are no subscriptions. A license is tied to the device it activates. Keys are held in your phone's secure storage and on the device itself, so once activated a device keeps its licensed state, you do not need to re-scan every time you connect, even across a reinstall of the app, since the device itself remembers it is licensed.
A device is either in the open Public level or the unlocked Licensed level. This gate is enforced by the device's own firmware, not just the app, so it holds even if you connect with a different phone.
- Public covers basic connection, pairing, viewing live data and firmware updates. Every device works at this level out of the box.
- Licensed unlocks the full feature set for that family, the deeper capture, decode and operations screens described in the device guides, the things you actually bought the device to do.
What activation looks like per family
Activation is the same QR-scan flow on every device. What it unlocks is defined by that device's own firmware, exactly which screens sit behind Public versus Licensed differs by family, see the relevant device guide and that family's own documentation section for the specific split. In every case, Public is enough to connect, pair and see the device is working; Licensed is what opens its full feature set.
If a key is rejected, check that you scanned the code for this device and that the device is connected. The app explains the specific reason a key was not accepted, an already-used key, a mismatched device, a malformed code, so you know whether to re-scan or check the key. For the wider licensing model across the whole product line, keyring transfers and offline activation, see Licensing.