Name: ZeroTrace
Address: DE

Question 1

What is ZeroTrace?

Accepted Answer

ZeroTrace is a German company specializing in cybersecurity hardware and software. We build HID automation devices, OSINT software, and firmware tools designed for authorized security testing, research, and training.

Question 2

What's the difference between ZeroTrace and Hak5?

Accepted Answer

Both companies make HID and security testing hardware. ZeroTrace differs with no subscription fees, WiFi included by default, a no-log policy, hand-assembled devices in Germany, and lifetime updates at no additional cost.

Question 3

How does ZeroTrace compare to Flipper Zero?

Accepted Answer

Flipper Zero focuses on RF, NFC and infrared. ZeroTrace focuses on HID automation, OSINT software and professional authorized security testing workflows.

Question 4

What's included with my purchase?

Accepted Answer

Hardware includes the device, lifetime dashboard access, firmware variants, lifetime updates, and Discord access. Software purchases include the license and all updates.

Question 5

Are your tools compatible with all operating systems?

Accepted Answer

Yes. ZeroTrace devices work across Windows, macOS, Linux, Android and smart TVs, supporting 50+ keyboard layouts.

Question 6

Which dev board / hardware do I need to flash ZeroTrace firmware myself?

Accepted Answer

ZeroTrace HID firmware targets the ESP32-S3 (N16R8). The Lilygo T-Dongle S3 is recommended, though generic ESP32-S3 boards also work.

Question 7

Where do you ship to?

Accepted Answer

We ship worldwide from Germany. EU orders typically arrive within 3-5 business days. International orders may take 7-14 business days.

Question 8

Do you charge customs or import fees?

Accepted Answer

Customs duties and import taxes are the responsibility of the buyer and vary by country.

Question 9

What is your return and warranty policy?

Accepted Answer

All ZeroTrace hardware includes a warranty against manufacturing defects. Contact support for repair or replacement.

Question 10

I won a giveaway, how do I claim my prize?

Accepted Answer

Create a dashboard account, then open a support ticket with proof you won and your dashboard username. Staff will add the license manually.

Question 11

Are licenses lifetime or do they expire?

Accepted Answer

All ZeroTrace licenses (except Atlas) are lifetime. Licenses are one-time activation and become bound to the account or device they are redeemed on.

Question 12

Is the device license the same as the OSINT / Desktop App license?

Accepted Answer

No. Hardware licenses and Desktop Licenses are separate. Use the correct key for the correct product.

Question 13

Why do I need to log in to the dashboard?

Accepted Answer

The dashboard stores your scripts, device configurations and settings and associates them with your account.

Question 14

Is it legal to use ZeroTrace tools?

Accepted Answer

ZeroTrace tools are intended for authorized security testing, research, education and automation. Users are responsible for obtaining proper authorization.

Question 15

Can I use these tools for penetration testing?

Accepted Answer

Yes. ZeroTrace tools are designed for authorized penetration testing and professional security research.

Question 16

What does 'lifetime updates' mean?

Accepted Answer

You receive all future firmware releases, features and security patches at no additional cost for as long as the product is supported.

Question 17

What's included in the software suite?

Accepted Answer

The software suite includes the dashboard, desktop application, scriptable automation environment, script library and debugger.

Question 18

How often do you release updates?

Accepted Answer

We release firmware updates and features regularly, often multiple times per month. Critical fixes are often addressed within days.

Question 19

Do you collect logs from my device?

Accepted Answer

No. ZeroTrace has a strict no-log policy. We do not collect, store or transmit data from your devices, sessions or payloads.

Question 20

Do you have remote access to my device?

Accepted Answer

No. There are no backdoors, remote access mechanisms or kill switches.

Question 21

License activation fails or shows 'license not found' / E301.

Accepted Answer

Common causes are outdated firmware, inaccurate system clock, or using the wrong license type. If it still fails, generate a request code from the device and send it via support.

Question 22

Where do I download the OSINT desktop app, and how do I install it on macOS?

Accepted Answer

The download is available in the dashboard under Firmware. On macOS, follow the install video for the chmod +x step. Windows users may need the ZeroTrace OSINT AppData folder present.

Question 23

My script runs but types wrong characters or special keys come out garbled.

Accepted Answer

Use the correct keyboard layout in your script, update firmware, and verify your USB cable supports data transfer.

Question 24

Does the Mini or BLELogger work in the Desktop App?

Accepted Answer

The Mini is configured via WebUI only. BLELogger has partial Desktop App support; use the WebUI for full functionality.

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