ZeroTrace Desktop
Troubleshooting
Fixes for the most common issues connecting a device to ZeroTrace Desktop and running apps.
Troubleshooting
Check these in order. First, make sure the device is powered on. Second, try a different USB cable, many cables carry power only and no data, which is the most common cause of a device that charges but is never recognized. Third, try a different USB port. Fourth, unplug and plug the device back in so Desktop can detect it fresh.
Still stuck?
If a device still will not connect after trying a different cable and port, confirm it works with the mobile app over Bluetooth to rule out a hardware fault, then reach out to ZeroTrace support.