Troubleshooting
Common issues when flashing, pairing and running ZeroTrace AirLeak, and how to fix them.
Na tej stronie
Most AirLeak issues come down to the board, the Bluetooth connection, or expectations about what a Bluetooth-LE listener can do. Work through the relevant section below. If nothing here helps, contact support@zerotrace.pw.
Flashing
The app does not detect my board when I plug it in
Check that you are using a data USB-C cable, not a charge-only one, and that the board is genuinely an ESP32-S3 (see Hardware). Some boards need you to hold the boot button while connecting to enter flashing mode; consult your board's own instructions. Try a different cable or port before anything else.
Flashing fails partway through
Keep the board connected and still for the whole flash, a loose cable is the usual cause. Close other apps that might be claiming the USB connection, and try again. Once a flash completes successfully, later updates happen over Bluetooth and do not need the cable.
The firmware installed but the board is not an ESP32-S3
AirLeak only runs on the ESP32-S3 family. An ESP32, ESP32-C3 or ESP32-S2 will not work even if a flash appears to start. Confirm the exact chip, boards labelled ESP32-S3 (ideally N16R8) are the ones to use.
Pairing and connection
AirLeak does not appear when I scan in the app
Make sure the board is powered and within a few metres of your phone, and that Bluetooth is on. If the board has a status light, check it is showing signs of life. Power-cycle the board and scan again. Only one phone connects to an AirLeak at a time, disconnect it elsewhere first.
The live view keeps pausing
Live data stops when the Bluetooth connection drops and resumes when it returns. Bluetooth LE has a limited range, keep the board reasonably close. Walls, bodies and busy radio environments all shorten the usable distance.
Scanning and detection
I know a device is nearby but AirLeak does not show it
AirLeak can only hear devices that are actively broadcasting Bluetooth-LE advertisements. A device that is idle, fully connected and quiet, or not using Bluetooth LE will not appear. This is normal, not every device announces itself all the time.
A tracker shows up but without an owner
Privacy-protecting trackers (Apple Find My and Google's network) deliberately rotate their identity, so AirLeak can tell you a tracker of that type is present but cannot tie it to an owner. That is by design, not a fault. See Tracker detection.
I am getting follow-me alerts for my own devices
Alerts flag anything that travels with you, including your own tracker or a companion's. Use the alert settings to tune which warnings you receive, and treat an alert as a prompt to check rather than a verdict.